Terms and Conditions

You are advised to ensure you have and maintain adequate insurance cover in respect of any loss of or damage to data stored on the Server.

mach2media ltd shall have no liability whatsoever in respect of your use of this web hosting service and/or domain name registration.

We renew domains and allocate server space well in advance of your annual renewal dates. This is to ensure uninterrupted service for your website, email etc.
You must provide us with notification at least one clear month in advance if you no longer require your website, its associated domain name(s) or other associated services.

Please note that website and associated email hosting annual charges do not cover support phone calls or email support, which are charged on a minute-by-minute basis at our prevailing hourly support rate.

Deposits and Payments

Web design projects: a deposit of 30% of the agreed cost of the site secures mach2media ltd as your web developer. If the exact cost of the website project is not known, a reasonable deposit will be agreed between mach2media ltd and its customer.

Invoices: All invoices rendered by mach2media ltd are payable within fourteen (14) days from the date of invoice. The Customer agrees to pay mach2media ltd in full within this time period.

If you wish to move your website to another host: We will do everything we can to make this as smooth as possible. We do not charge an "exit fee", but we do charge for the time spent on the transfer process.

We do not charge for transferring a domain to another host. Exception: if the domain has been hosted for less than 1 year (.com, .org), or 2 years (.co.uk, .org.uk) - in which case we reserve the right to charge a £25 admin fee.

Support

We offer support for your PC or Mac computer at our prevailing hourly rate.
Often this can be done on-line via a remote session.
For site visits we charge £68 for the visit, which includes the first hour on site and our travel time, plus we charge an additional 40p per mile expenses.
Subsequent hours or part-hours are charged at our prevailing hourly rate.

Cancellations: please give us a minimum of 48 hours notice if you need to cancel. This will avoid a full site visit charge.

Photography

The client has limited usage rights to any photos taken by mach2media ltd. Mach2media ltd retain full copyright of any photographic images created by mach2media ltd. Any photos taken by mach2media ltd and used on your website or used in any other publication or form remain the property of and are wholly owned by mach2media ltd and may not be used in any manner whatsoever without the express permission of the copyright owners (mach2media ltd) - except as part of the original website designed by mach2media ltd or as part of the original publication designed and/or produced by mach2media ltd.

VAT

mach2media ltd are not VAT registered

Non payment of hosting charges

In the case of non-payment of due annual hosting charges, mach2media ltd reserve the right to remove a client's website.

We incur direct charges when hosting clients' websites, and of course we need to recoup this outlay if we are to continue to provide a fully-functioning and professional hosting service.

The removal of a client's website would be an absolute last resort, and in practice we have never been forced to remove a client's website due to non-payment in the 15 years since we set this business up.

In the case of removal, mach2media reserve the right to either a) charge an appropriate fee (at our prevailing hourly rate) to re-activate any website taken offline due to non payment of hosting fees; or b) request that a client transfers their website elsewhere. This will incur admin charges, at our prevailing hourly rate